Before registering for or purchasing any services, you must carefully review these Terms of Service. These terms and conditions apply to all services provided by eServers UK through www.eservers.uk and its associated entities. eServers UK is a company legally registered in the United Kingdom. Throughout this document, eServers UK is referred to as the "Company", and customers using or subscribing to our services are referred to as "Subscribers" or "Clients". By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood and explicitly agreed to be bound by these terms.
1.1 Minimum Age: Any individual placing an order through the eServers UK online system must confirm and guarantee that they are at least 18 years of age and legally capable of entering into binding agreements.
1.2 Underage Users: If a customer is under the age of 18, they must promptly notify our team and discontinue the use of our services.
1.3 Parental or Guardian Consent: Individuals under the age of 18 must obtain explicit permission from a parent or legal guardian before accessing this website or engaging with any of our services. The Company accepts no responsibility for difficulties, disputes or legal complications arising from a customer misrepresenting their age or failing to obtain the required parental or guardian consent.
2.1 Account Access: Before access to our control panels or services is granted, customers must provide the required personal information. Customers are responsible for ensuring that all information submitted is complete, accurate and truthful. The Company reserves the right to suspend or terminate access to an account or service at any time, without a refund, if fraudulent activity is suspected.
2.2 Licensing Restrictions: Subject to these Terms of Service, customers are granted a limited, non-exclusive and non-transferable licence to access and use the Company's services. This licence is intended exclusively for private and authorised commercial purposes. Any unlawful, unauthorised or prohibited use of the services is strictly forbidden. Any unauthorised use will result in the immediate termination of the licence, and individuals responsible may be subject to legal action or prosecution.
To maintain a secure, compliant and trustworthy infrastructure, eServers UK enforces a mandatory and stringent Know Your Customer (KYC) verification process. This process uses Veriff, an advanced AI-powered identity verification platform, to support identity checks and help protect our network and services.
3.1 Mandatory Information: Customers are required to provide accurate and truthful personal information, including their Full Name, Email Address, Phone Number, Physical Address, Country and Postal Code.
3.2 Verification Requirements: If submitted information is identified as inaccurate, incomplete or fabricated, customers will be given one opportunity to correct and resubmit their details using a valid government-issued identification document and biometric verification. Orders placed or routed through VPNs, proxies or Tor networks will be automatically flagged and rejected.
3.3 Secondary Verification & KYC Failures: If suspicious activity is identified, the Company reserves the right to escalate the customer to a secondary verification process, which may include live video verification. Refusal to comply with KYC requests, failure to provide valid information, submission of false or fabricated details, or inability to complete the required verification will result in a permanent account ban and order cancellation. In such circumstances, refunds are available only for payments made by credit card, including Visa, Mastercard and American Express. A 6.6% processing fee will be deducted from eligible refunds to cover non-refundable payment gateway charges. Standard refunds will be processed within 5–10 working days. Payments made through bank transfers or cryptocurrency, including BTC and USDT, are strictly non-refundable in these circumstances. In accordance with the Anti-Money Laundering policy outlined in Section 4.6, cryptocurrency funds associated with such cases may be permanently frozen.
3.4 Data Privacy: Customer personal information collected for verification purposes will be treated as confidential and will not be sold, leaked or shared with unauthorised third parties.
4.1 Service Provisioning: The Company will begin setting up or provisioning a customer's selected service only after the full payment has been successfully received.
4.2 Outstanding Balances: If an invoice remains unpaid for more than 24 hours, the Company reserves the right to suspend or terminate the associated services. Accepted payment methods include credit cards, cryptocurrency payments (BTC and USDT), wire transfers and other verified payment methods approved by the Company.
4.3 Refund Policy: The Company does not offer voluntary refunds, except where a refund is permitted under the Service Level Agreement (Section 11) or where a billing discrepancy has been verified. A full refund will only be issued if the customer has successfully completed KYC verification and the requested server or service is out of stock, or if the Company is unable to deliver the requested service due to its own fault. In these circumstances, the full amount paid will be refunded regardless of the original payment method, including BTC and USDT. Refunds will be returned through the original payment method or credited to the customer's eServers Portal account upon request.
4.4 Automated Subscriptions & Renewals: Credit card payments automatically activate a recurring subscription upon purchase. Customers are responsible for the automated subscription activated through their purchase. The Company does not provide refunds for automated subscription renewals.
4.5 Setup Fees: Standard dedicated server setup fees are waived. Additional setup charges may apply where custom requirements involving third-party services, equipment or configurations are necessary.
4.6 Anti-Money Laundering (AML) & Cryptocurrency Policy: By making a cryptocurrency payment, customers acknowledge and agree to the Company's Anti-Money Laundering requirements. eServers UK uses real-time blockchain monitoring technologies to identify and assess cryptocurrency transactions. The Company strictly prohibits funds associated with child exploitation, dark markets, cryptocurrency mixers, scams, ransom payments, sanctioned entities, fraudulent exchanges, illegal gambling, terrorism financing and unregulated cryptocurrency ATMs. If a cryptocurrency deposit is identified as being linked to any of these prohibited activities or categories, the associated funds may be permanently frozen and will not be refunded. Any active servers and pending orders associated with the transaction will be terminated immediately.
5.1 Dedicated Bare Metal Servers: The Company provides high-performance dedicated bare metal server solutions with a range of CPU, RAM and storage configurations to meet different customer requirements.
5.2 Colocation Services: Colocation services include allocated power, cabinet space, uplink connections and IP address allocations, subject to the selected service and applicable configuration.
5.3 DDoS Protection: The Company's network infrastructure includes Level 3 ingress traffic filtering designed to protect against Distributed Denial of Service (DDoS) attacks across Layers 1 through 6.
5.4 IP Transit & Allocations: The Company provides diverse IP transit connectivity and IP address allocations for its colocation customers, supporting reliable connectivity through UK-based network infrastructure and available international network routes.
All content, materials and resources made available through the Company's website and network are proprietary to the Company or their respective rights holders. Customers are not permitted to copy, reproduce, distribute, modify, transmit or otherwise use any website content without obtaining prior written consent from the Company.
Customers must not use the Company's services or infrastructure to host, store, transmit, distribute or promote any of the following prohibited activities, materials or services:
7.1 Cybercrime & Network Abuse: IP spoofing, Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks, malware hosting, Command and Control (C2) servers, unauthorised network probing or scanning, phishing and credential harvesting.
7.2 Illegal & Harmful Content: Child Sexual Abuse Material (CSAM), terrorism or extremism-related content, facilitation of human trafficking and illegal substances.
7.3 Financial Fraud: Carding activities, stolen data, Ponzi schemes, High-Yield Investment Programs (HYIP) and fraudulent or fake e-commerce websites.
7.4 Spam & Messaging Abuse: Unsolicited Commercial Email (UCE), spam, mail bombers, SMS bombers and any activity that may result in the blacklisting of IP addresses.
7.5 Copyright & Software Violations: Warez, pirated software, nulled scripts, unauthorised software distribution and key generators (keygens).
7.6 Network Resource Abuse: Operating Tor Exit Nodes, Open Resolvers or unauthorised Open Proxies.
Zero-Tolerance Enforcement: eServers UK maintains a strict zero-tolerance policy towards cybercrime, fraudulent activity and violations of this Acceptable Use Policy. Where services are used for illegal activities, including major cybercrimes, child sexual abuse material (CSAM), ransomware operations or terrorism-related activities, the Company reserves the right to immediately and permanently terminate the affected server and seize all associated data without prior notice. The Company will unconditionally provide relevant records, including exact IP logs, connection history and complete personal KYC information, to appropriate international cybercrime investigation units, including Interpol and the FBI, as well as relevant local law enforcement authorities, for immediate investigation and prosecution. No refunds will be issued for services terminated as a result of AUP violations.
8.1 Colocation Equipment & Outstanding Payments: If a colocation account remains more than 30 days overdue, the Company reserves the right to assume ownership of the colocated equipment associated with that account.
8.2 Service Suspension & Termination: The Company reserves the right to immediately suspend or terminate services if a customer fails to make payments within the required timeframe or breaches any provision of these Terms of Service. Following termination, the Company may securely erase all data stored on the affected servers or hardware.
9.1 Service Upgrades: Requested hardware or service upgrades will normally be applied at the beginning of the customer's next billing cycle. If an immediate upgrade is required, the applicable upgrade charges must be paid in full before the upgrade is carried out.
9.2 Provisioning Times: Standard service setups are generally completed within 24 hours. Dedicated server provisioning times may vary depending on hardware availability and stock at the time of the order.
Customers who wish to cancel a service must submit a cancellation request through a verified support ticket at least 24 hours before the upcoming billing due date. The Company does not provide prorated refunds for services cancelled during an active billing cycle.
The Company provides a 99.99% network uptime guarantee. If the guaranteed network uptime is not achieved due to faults within the Company's internal network infrastructure, affected customers may qualify for service credits in accordance with the applicable SLA. All setup fees are strictly non-refundable.
12.1 Data Backups: The Company does not provide automatic data backups unless a specific managed backup service has been purchased by the customer. Customers are solely responsible for maintaining independent backups of their data, including secure off-site copies.
12.2 Limitation of Liability: To the fullest extent permitted by applicable law, the Company, its directors and employees shall not be held liable for data loss, hardware failures, security breaches, loss of profits or indirect business damages arising from the use of, or inability to use, the Company's services. Customers acknowledge that they are responsible for maintaining appropriate backups and taking reasonable measures to protect their data and operations.
The Company shall not be held liable for any failure or delay in providing services where such failure or delay results from circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, acts of God, natural disasters, terrorism, massive global internet outages, power grid failures and other events that prevent or disrupt the normal operation of the Company's services.
The Company reserves the right to modify, update or amend these Terms of Service and any related policies at any time. Any updated terms will become applicable once published on the Company's website. Continued access to or use of eServers UK services following the publication of such changes constitutes the customer's explicit acceptance of the updated terms.
